1. Introduction

1.1 Welcome to MangaSourceTokyo ("we," "us," or "our"), a service operated by SMW, LLC. These Terms and Conditions ("Terms") govern your use of our website and the purchase of books through our international online store. By accessing our website or placing an order, you agree to be bound by these Terms. References to "MangaSourceTokyo" or "we" in these Terms refer to both the MangaSourceTokyo service and its operating entity, SMW, LLC.

1.2 When you register with the MangaSourceTokyo website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions conducted under these details. It is your responsibility to keep your password secure and not disclose it to anyone. If you suspect your password has been compromised, you should change it immediately. If any of your details change, such as your credit card billing address, you must inform MangaSourceTokyo as soon as possible. You can update your details by signing into your account on the MangaSourceTokyo website and modifying the relevant information in the appropriate section.

1.3 The contract between you and SMW, LLC is formed when we accept your order. The following terms outline the specifics of this contractual relationship:

a. Any contract for purchases made through the website will be with SMW, LLC, whose registered office is situated at (Kusunokidai 2-21-6, Tokorozawa, Saitama, JP 359-0037).

b. MangaSourceTokyo must receive payment of the full price for the goods you order before your order can be accepted and the contract formed. Once payment has been received, MangaSourceTokyo will confirm that your order has been accepted by sending an email to the address you provided during registration. The shipment email will include your name, the order number, and the total price. Acceptance of your order by MangaSourceTokyo creates a legally binding contract between users and SMW, LLC on these terms. Any terms you seek to impose in your order will not form part of the contract.

c. SMW, LLC reserves the right to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods you have ordered, we will contact you as soon as possible by email. This communication will inform you of the correct price of the goods and ask whether you wish to continue with the order at the amended price or cancel the order altogether.

d. While we strive for accuracy, please note that we utilize automatic translation services for product descriptions and other content on our website. Although we make every effort to ensure the accuracy of this information through thorough checks, there is a rare possibility that inaccurate or non-existent information may be displayed. In such cases, MangaSourceTokyo reserves the right to cancel the order or offer an alternative product. We will promptly notify you of any such issues and provide options for proceeding with your order or cancellation. SMW, LLC shall not be held liable for any inconvenience or damages resulting from such translation errors.

2. Definitions

"Customer" or "you" refers to the person or entity purchasing books through our website.

"Products" refers to the books and all related items available for purchase on our website.

3. Order Acceptance and Pricing

3.1 All orders are subject to acceptance and availability. We reserve the right to refuse any order without giving reasons.

3.2 Listed Prices Japanese Yen (JPY) and United States Dollar(USD) are subject to change without notice due to various factors including, but not limited to, currency exchange rate fluctuations, changes in international shipping rates, and fuel surcharges.

3.3 Availability of Products

In the event that MangaSourceTokyo has insufficient stock to fulfill your order, we will inform you as promptly as possible. If we are unable to replenish our inventory or if you opt for a refund, any amount charged to your credit card by MangaSourceTokyo will be fully refunded to your account. We will notify you of this refund via email using the address provided in your order form. The refund process will be initiated as quickly as possible and completed within a maximum of 30 days from the date of your order. Please note that MangaSourceTokyo will not be obligated to offer any additional compensation for any disappointment or inconvenience caused by this situation.

3.4 Customs Charges

For orders being delivered outside of Japan, please be aware that your shipment may be subject to import duties and taxes imposed by the destination country. These charges are levied once the goods reach the country of destination and must be paid by you, the customer. MangaSourceTokyo has no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, so we recommend that you contact your local customs office or post office for further information about potential import taxes, duties, or fees that may apply to your online order. Please note that any such additional charges for customs clearance are your responsibility and are not included in the total amount paid to MangaSourceTokyo at checkout.

4. Payment

4.1 We accept payment via VISA, MasterCard, AMERICAN EXPRESS, and other major credit cards, as well as PayPal, Stripe, bank transfer, and various other payment methods. All payments must be made in full before the order is processed.

4.2 By providing payment information, you represent and warrant that you have the legal right to use the payment method you have selected.

5. Responsibility for Lost Parcels

5.1 We ship to various countries where courier services and Japan Post such as FedEx/DHL/UPS and other careers are able to deliver. Delivery times may vary depending on the destination country and shipping method chosen.

5.2 Risk of loss and title for Products purchased pass to you upon delivery to the carrier.

6. Shipping and Delivery

6.1 MangaSourceTokyo will arrange for the shipment of goods ordered by you to the person and address you provide at the time of your order. We offer various shipping options, including courier services such as FedEx, DHL, and UPS, as well as Japan Post services like EMS and SAL. You may choose your preferred shipping method during checkout. While we generally use the method you specify, please note that due to international circumstances, certain carriers may be unable to deliver to specific regions. In such cases, we reserve the right to use an alternative shipping method to ensure your order reaches you.

6.2 For goods delivered outside of Japan, the consignee (i.e., the person to whom the consignment is sent) will be the declarant and importer into the destination country. The consignee is responsible for both customs clearance and payment of customs duties and local taxes where required.

6.3 We strive to process and ship your order as quickly as possible. We aim to dispatch your order within 10 business days of receiving it. Once dispatched, delivery will typically be completed within 30 days. However, please note that all processing and delivery times quoted on our website are estimates based on product availability, normal processing times, and shipping company schedules. Actual times may vary.

6.4 You will become the owner of the goods you have ordered when they are dispatched to you from our distribution center. However, the risk of loss or damage to the goods passes to you upon delivery to the carrier.

6.5 In the event of any shipping delays or issues beyond our control, we will make every effort to keep you informed about the status of your order. If you do not receive your order within 30 days of the dispatch date, please contact us at info[@]mangasourcetokyo.com within 40 days of the dispatch date so we can investigate and resolve the issue.

6.6 MangaSourceTokyo is not liable for any delays, damages, or losses incurred during shipping that are beyond our reasonable control. However, we will assist you in tracking your package and resolving any issues that may arise during the shipping process.

6.7 For certain destinations, we may offer a Delivery Duty Paid (DDP) service. If this service is selected, we will collect estimated import duties and taxes at the time of purchase. However, please note that actual import charges may vary, and any additional fees will remain the responsibility of the customer.

7. Returns and Refunds

7.1 If you are an individual purchasing goods for personal use and not on behalf of a business, you have certain rights to withdraw from the contract as outlined below. These withdrawal rights do not apply to business buyers.

7.2 You may cancel your order for goods within 14 business days of receiving them, without providing a reason. However, you cannot cancel if you have opened the sealed package containing the goods.

7.3 To initiate a return or cancellation:

a.Prepare clear photographs of the product(s) you wish to return. Returns will not be accepted without photographic evidence.

b. Ensure your request is made within 14 business days of receiving the product.

c. Email info[@]mangasourcetokyo.com with your order details and photographs.

d. Wait for approval and return address instructions from our customer service team.

7.4 You must return the goods at your own cost and risk, unless they were faulty or damaged upon delivery.

7.5 Once MangaSourceTokyo approves the return and receives the goods in resellable condition, we will refund the amount charged to your original payment method.

8. Liability and Product Issues

8.1 If the goods delivered are not what you ordered, are damaged, defective, or of incorrect quantity, MangaSourceTokyo shall have no liability unless you notify us in writing to info[@]mangasourcetokyo.com within 14 business days of delivery.

8.2 If you do not receive a dispatch confirmation within 10 business days of placing your order, or if you do not receive your order within 30 days of the dispatch date, please notify us in writing at info[@]mangasourcetokyo.com within 40 days of your order date. MangaSourceTokyo shall have no liability for late delivery unless you notify us within this timeframe.

8.3 If you notify us of a problem under this condition, MangaSourceTokyo's only obligation will be, at our discretion, to:

a. Make good any shortage or non-delivery

b. Replace or repair damaged or defective goods

c. Refund the amount you paid for the goods in question to the original payment method

8.4 MangaSourceTokyo will not be liable for any indirect or consequential loss or damage arising from any problem you notify to us under this condition. Our liability is limited to refunding the amount you paid for the goods in question.

8.5 For items that are faulty, damaged, or incorrectly described, MangaSourceTokyo will cover the cost of return shipping and process a full refund including original shipping costs.

9. Force Majeure and Invalidity

9.1 Force Majeure: MangaSourceTokyo shall have no liability for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.

9.2 Invalidity: If any part of these conditions is unenforceable (including any provision in which MangaSourceTokyo excludes its liability to you), the enforceability of any other part of these conditions will not be affected.

9.3 MangaSourceTokyo reserves the right to refuse returns or cancel orders for customized or specially ordered products, unless they are faulty or not as described.

9.4 In the event of cancellation due to translation errors or inaccuracies as mentioned in section 1.3(d), MangaSourceTokyo will cover the cost of return shipping if the goods have already been dispatched.

10. Personal Information Protection

10.1 We take the protection of your personal information seriously. For detailed information about how we collect, use, and protect your personal information, please refer to our separate Privacy Policy.

10.2 Our Privacy Policy forms an integral part of these Terms and Conditions. By using our website or placing an order, you acknowledge that you have read and agree to the terms of our Privacy Policy.

10.3 SMW, LLC comply with Japanese personal information protection laws and will handle your personal information appropriately.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Japan.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes indicates your acceptance of the modified Terms.

13. Contact Information

13.1 If you have any questions about these Terms, please contact us at:

SMW, LLC

Kusunokidai 2-21-6, Tokorozawa, Saitama, JP 359-0037

info[@]mangasourcetokyo.com

13.2 By using our website and making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.