NEW ARRIVALS   |   Recommended products   |   Select language   |        

FAQ

-- What is MangaSourceTokyo?
We are a specialized shop for Japan import books powered by SMW, LLC. We are located in Tokyo and one of the largest distributor of Japanese publications in cross-border e-commerce sector.

-- Why are books more affodable than anywhere else?
We have established direct partnerships with over 50 major publishers and book suppliers, enabling us to source products at reasonable prices. While many other sellers on platfroms engage in "retail arbitrage," purchasing inventory from retail sources and selling them at higher prices due to additional intermediate costs, we can deliver Japanese products, reducing the unnecessary costs, and passing on the savings to our customers.

-- How fast is the delivery of the products?
The delivery time generally depends on which country/region you reside in. However, typically in the United States, the order is fulfilled within 10 days or even sooer.

-- Will I receive shipping notifications and tracking numbers?
Yes, once your order is placed, you will receive an order confirmation email with all the details of your purchase. When your order is shipped, you will also receive a shipping notification email with the tracking information. This way, you can easily keep track of your package until it reaches you.

-- Where can I check my order history and tracking information?
To check your order history, please follow these steps:

1. Log in to your account on our website.
2. Go to "My Account" or "Account Settings."
3. Look for the "Order History" or "Order Status" section.
4. Here, you can view your past orders and their details.

-- Do you accept returns?
If there are any significant delivery damages that are unacceptable or issues such as receiving the wrong product due to our fault, we will accept the return within 14 days after arrival. For more detailed information, please refer to our Terms & Conditions.

-- Can I get more detailed information about products?
If you would like more detailed information about the products beyond what is provided in the product description on each page, please feel free to reach out to us through our contact form. Please note that in some cases, if detailed information is not available, we may not be able to provide a complete answer. We'll be happy to help you.

--What payment methods do you accept?
We accept:

- credit cards such as MasterCard / VISA / AMERICAN EXPRESS
- various payment services such as PayPal / Stripe / WeChatPay / UnionPay / AliPay

Available payment methods
accepted payments  accepted payments  

SSL GlobalSign Site Seal